Tired of arguing? Try some of the effective communication techniques offered in this certificate. You’ll also gain insight into what forgiveness really means and why sometimes, it is okay to feel angry.
In this certificate course, you’ll learn:
- Effective communication tools that you can use at home and at work
- Appropriate and effective ways to express anger
- The difference between genuine forgiveness and pseudo-forgiveness
- and much more!
Certificate Program Description
This course is designed to equip the learner not only with effective conflict resolution skills but also with an overview of the deeper and often more difficult work of forgiveness and reconciliation from a Catholic/Christian perspective integrated with the best practices in the behavioral sciences.
By the end of this certificate program, participants will be able to:
Explain the different principles of effective communication.
Explain the importance of listening and using empathy when communicating
Explain common ways in which anger is mismanaged
Identify effective tools to both express and manage anger
Describe the difference between forgiveness and “pseudo-forgiveness”
Identify tools for promoting forgiveness
Explain the difference between anger and hatred
Identify some common reasons people like interpersonal hatred
Identify the long-term consequences of interpersonal hatred
- Discuss psychological obstacles, such as pride, to overcoming interpersonal hatred through forgiveness